Sending Your Campaign

Sending your mailings is easy with Pebble. It all starts with creating a campaign.

1. Add a New Campaign

To get started, visit the campaign page in your Pebble Dashboard and click Add Campaign.

  • Campaign name: A descriptive name for the campaign so you can reference it later.
  • Template: The letter or postcard template used to generate your mailings.
  • Mail type: USPS Standard delivers in 2-3 weeks. USPS First Class delivers in 3-5 days. Check the settings page for mail pricing
  • Print type: Select Black & White unless your template includes a color image
  • Double-sided: Select Yes or No
  • Daily send count: This is the number of mailings that will be sent each day once you activate your campaign. To send all your mailings immediately, set this to a really large number.

When you're finished, click on Create campaign

2. Upload Your Campaign List

Next, you'll need to upload your campaign list

  • County: Search for the county that you're mailing.  Campaigns are grouped per county
  • List file: Select the file you'd like to upload. Pebble supports standard .csv files in UTF-8 format.

Click on Upload

3. Match Column Headers

Pebble needs to know how to import your list. This is where you can select the columns so they match up with what Pebble expects. Note that only the fields marked with a red * are required.

After you've matched up your list columns, click Import List.

4. Preview Your Mailings

After uploading your list, you can preview what your offer letters will look like. Simply click the Preview & Send button to view a sample mailing populated with your offer data.

If you need to correct your offer template, you can do so from the templates page.

5. Activate Your Campaign

When you're satisfied with your campaign, click the Activate button. Once activated, your campaign will begin sending mail each evening according to the campaign's Daily send count.

You can pause your campaign or edit your campaign's details at any time. Just keep in mind that each change will affect the next round of mailings.

Why was my mailer sent to a different address?

There is a likelihood that a property address you have uploaded to Pebble would not match with what's on USPS's records. This is due to a change of address. It happens when the recipient submits a request through USPS. 

Below is a link to that article directly from USPS: 
Change of Address Basic FAQ's

As part of the production workflow, our print and mailing system runs your letter first through a database called National Change of Address (NCOA) before it gets sent out to your requested address. The NCOA is a database compiled by USPS that captures all change of address records that were requested as indicated in the USPS article above. The print and mailing system will verify if the address you've submitted using Pebble matched with what USPS has in the NCOA database. If there is indeed a change of address that was done to your requested address, that becomes the address of the recipient and that's where the letter gets forwarded to. There maybe instances wherein you will get a 'Return To Sender' letter from our print and mailing system.