How to Use Your Seller Leads Inbox

REI Pebble now comes with the ability to have buyer and seller lead flows, using our new Kanban view which presents all stages of the buying process in cards. In this article, we'll be going through all the features of the Seller Leads section. If you want to learn more about Buyer and Seller Inbox Leads, check out our  Success Guide.

On the left-hand side of your  Pebble Dashboard, you'll find a section named Sellers. This is where all your inbound leads will land when a potential buyer wants to know more about a property. You'll be presented with boards that are arranged by stages of the selling process. If you prefer, you can revert back to list view by clicking on this button:

You can also filter your lead view by  Open, whether or not it's been Won or Lost, or, you can search for a property or buyer lead by name to check which part of the process a potential seller is in. 

Managing Stages  

Your stages will help you to create your own custom workflow in REI Pebble. When a lead comes in, iit will automatically come into the Lead In stage (or whatever you wish to call it). To move your leads through the workflow, simply drag and drop the lead into the appropriate column as you can see below:

Editing and Customizing Stages 

We understand that your buyer/seller lead flow could vary depending on your business operations. So REI Pebble comes with the ability to customize and even add new stages to your lead flow. 

To edit a card. Click on the  three dots icon on the top right of the card. 

Next, click on  Edit to edit the card. Or, if you don't require this card anymore, you can click Delete

When you click  Edit, you'll be able to change the color of the card and change its name. Once you've customized the card to your liking, click Save

Adding a New Stage

To add a new stage, scroll to the end of the cards and click  Add Stage

Add in the details for the new card, then click  Save

You'll now be able to see your new card.  

Viewing Seller Leads 

By clicking on a seller lead, you'll be taken to a page where you can see all the seller's contact information. Now add multiple notes, and even select multiple properties associated with that lead if they're interested in selling more than one property. 

To add an additional property, click  Select in the Properties section 

You can then select the property the seller is interested in selling.

It will then automatically appear under the Properties section. 

Under the property, you'll see a tag that shows the offer that was sent. 

In the screenshot above it says pending, because we've not yet sent the offer, but here's how it'll look like on an actual lead you've sent an offer to:

If you click the envelope, you'll be able to view your offer letter. If you need a refresh on sending our offer letters, refer to   this section of the documentation

Marking a Lead

At the top of the lead's page, you'll see an option to mark the buyer's lead as won or lost. You can also mark the lead as Unread, Delete it or Close it using the three dots icon next to the Won/Lost buttons. 

When you click on  Won, you'll be prompted to enter the details of the price you bought the property for. 

You can enter the date, and the price it was bought for. Once you've finished, click on  Save

Under the property, you'll now see a new tag for the Purchase price, just below the Offer price

If you click onto the property, you'll be able to view all the property details and at the top you'll see the entire workflow for the purchase of this property. 

You'll also notice that there's also the opportunity to mark the property as sold. If you're acquiring property, you can now use REI Pebble to control the workflow of the seller process too. You can click Mark as Sold to add in the price you then sell your property for. This can also be done via the Buyers section of REI Pebble as we discussed in  this section of the documentation. Once you're done, click Save

You'll then see it as part of the workflow in the top left. 

From this information, you'll then be able to run reports and calculate metrics like your ROI for multiple properties. 

Changing the Seller Leads Inbox Address

If your plan allows it, at the top of the screen you'll see your  Inbox address. In this example it's easy-land-co--sellers@inbox-staging.pebblerei.com. This will be the central email that your leads will filter through to no matter what site you're using to capture leads. If you already use the REI Landleads theme, then all your leads will also automatically filter through to this inbox here in REI Pebble. To learn more about integration between REI Landleads and REI Pebble, click here.

To change the email address, go to Settings then Inbox Addresses on your REI Pebble Dashboard. Then click Change

Next, you just need to type in your desired email address then click on Save ddress

Manually Adding a Seller

Finally, you can manually add a seller to your inbox. This may be particularly useful if you get a call from someone interested in selling their property. 

To do this, go to Add Seller at the top of the page

Next, fill out the seller's information and then click  Save

Then, you add in the property the lead is interested in, by clicking on  Select, and you can add any extra information about the client under Notes and then hitting Save.

Email Format

Pebble will automatically read lead information from incoming emails. The email body should be written in the following format:

Name: John Smith
Email: john@example.com
Phone: 555-555-5555
Property Code: abc123